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[Cost] [Frequently Asked Questions] [Terms and Conditions]

For the most part, an Institutional Online Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

Ordering Procedure

Subscribing to Genome Research Online is a 2 step process:

First, you must follow your usual "new serial" ordering procedures to subscribe to the paper version of , ISSN 1088-9051, which also provides access to the online version. Payment should be made to your subscription agent or directly to CSHLP.

Second, once your serial vendor or CSHLP has received payment, you will receive a letter with instructions for obtaining access to the World Wide Web edition; the letter will direct you to an online form. You will be asked to provide the following information necessary to activate your subscription to Genome Research Online:

Institution's IP Address(es)
[CRITICAL INFORMATION ABOUT IP ADDRESSES -- READ THIS]

Contact name, title, phone, fax, and email

Customer number (included with the letter)

We will send you the address of this web form and instructions for filling it out after we verify payment. Your institution will not have access to the full Genome Research Online until you complete this second step.

If you are having access problems...

Access to Genome Research Online is now restricted to print subscribers of the journal. A letter has been sent out instructing subscribers on how to sign on to the online journal. If you are having difficulties in accessing the material, please read the following instructions:

If you are subscribing directly through CSHLP (not using a subscription agent), please give us a call at 1-800-843-4388 (continental US and Canada); 516-422-4100 (all other locations) or fax us at 516-422-4097 and we will try to assist you. Make sure that the subscription ID number we provided you is available.

If you are subscribing through a subscription agent and the issues are being shipped directly to your address, please give us a call at 1-800-843-4388 (continental US and Canada); 516-422-4100 (all other locations) or fax us at 516-422-4097 and we will try to assist you. Make sure that the subscriber ID number we provided you is available.

If you are subscribing through a subscription agent and the issues are being sent to them at their collection place, please call your subscription agent and ask them to provide us with documentation that identifies you as a subscriber. Without documentation, you will not be identified as a paid subscriber and we will not be able to help you from our office.

We wish to do our best to accommodate you. Thank you for your assistance and understanding.