When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

• Your institutional subscription has not yet been activated
• The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
• The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

What should I do?

1. Send us Feedback so we can begin to diagnose the problem
2. Talk to your librarian, and let them know you are having trouble

A subscription on paper and an active online subscription are two different things. Your institution must activate its Online Subscription for you to have access to the full text online. Alternatively, you must personally subscribe to the journal and activate an individual online subscription. See How to Subscribe for details.

The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to Genome Research Online.

For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

When someone attempts to use Genome Research Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access Genome Research Online simultaneously.

If readers want to access Genome Research Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

If your institution has a subscription, you'll automatically have access to the entire site without having to sign in. You'll also see a button at the top of the page confirming you're already signed in as part of an institution.

If your institution has not subscribed, please contact your local librarian.

No, online access is only available to print subscribers.

Yes, when you buy a subscription to Genome Research Online, you have access to all years of the database.